Ji4Pay for your team, not your tickets
Simple pricing based on team size. Handle as many customer issues as you need. Every plan starts with a 14-day free trial.
Basic
For small teams ready to move beyond a shared email inbox.
- Shared inbox
- Spam filtering & blocking
- Two-way status sync
- AI issue drafting
- AI-drafted customer repliesComing soon
- Basic automation (up to 3 rules)
Pro
For teams that want support and engineering to work as one.
- Everything in Basic, plus
- Custom sending domain
- Customer portal
- Portal branding
- Knowledge base
- Standard automation (up to 25 rules)
- CSAT surveysComing soon
- SLA policies
- Agent management
- Notification integrations
- Custom email messages
- Automation scheduled
- Sla multiple policies
Enterprise
For larger teams that need more control, security, and support.
- Everything in Pro, plus
- Custom domain
- Shared portal domain visibility
- Advanced automation (unlimited rules)
- SAML single sign-onComing soon
14-day free trial · no credit card required · cancel anytime
Compare every feature
See what you get with each Ji4 plan.
| Features | Basic | ProRecommended | Enterprise |
|---|---|---|---|
| Shared inbox | |||
| Shared inbox | Included | Included | Included |
| Spam filtering & blocking | Included | Included | Included |
| Custom sending domain | Not included | Included | Included |
| Linear integration | |||
| Two-way status sync | Included | Included | Included |
| Customer portal | |||
| Customer portal | Not included | Included | Included |
| Portal branding | Not included | Included | Included |
| Custom domain | Not included | Not included | Included |
| Shared portal domain visibility | Not included | Not included | Included |
| Knowledge and AI | |||
| Knowledge base | Not included | Included | Included |
| AI issue drafting | Included | Included | Included |
| AI-drafted customer repliesComing soon | Included | Included | Included |
| Automation and feedback | |||
| Automation rules | Included | Included | Included |
| Advanced automation | Not included | Included | Included |
| CSAT surveysComing soon | Not included | Included | Included |
| Security and admin | |||
| SAML single sign-onComing soon | Not included | Not included | Included |
| SLA policies | Not included | Included | Included |
| Agent management | Not included | Included | Included |
| Notification integrations | Not included | Included | Included |
| Custom email messages | Not included | Included | Included |
| More | |||
| Automation scheduled | Not included | Included | Included |
| Sla multiple policies | Not included | Included | Included |
| Start free trial | Start free trial | Contact sales | |
Pricing questions
Simple answers about plans, billing, and your free trial.
How does seat-based pricing work?
You pay for each team member who uses Ji4. Your customers are always free. Add or remove team members at any time.
Are there per-ticket or AI usage fees?
No. You pay one price per team member. There are no ticket fees or extra AI charges. If your support volume grows, your bill stays the same.
Is there a free trial?
Yes. Every plan comes with a 14-day free trial. No credit card needed. Invite your whole team and try Ji4 together.
What's the difference between monthly and annual billing?
Pay yearly and get about two months free. Or pay each month and cancel at any time.
Can I change plans or cancel later?
Change your plan at any time. Upgrades start right away. Downgrades and cancellations start at the end of your billing period.
What happens when the trial ends?
Nothing is charged when your trial ends. Pick a plan and add payment details if you want to keep using Ji4. No surprise bills.
Do you offer discounts for startups or non-profits?
Yes. Tell us about your team. We are happy to help startups and non-profits get started with Ji4.
Start free
pick a plan when you're ready
Spin up a workspace, invite your team, and try the full Linear workflow for 14 days. No card required.