Ji4Customer support software for engineering teams
Built for the support-to-engineering loop, not the support department.
CSV export times out on large workspaces
NewExporting our 12k-row board just spins and then fails.
Linked to LinearDark mode toggle resets on refresh
NewEvery reload flips me back to light mode.
Linked to LinearCan't invite a teammate to the workspace
NewThe invite link 404s for anyone outside the org.
Linked to LinearCustomer support software for teams that build the product
Most support tools are built for support departments. Yours is different. The hard tickets end up in front of engineering, and customers want to know what is happening with their bug. Ji4 runs support and engineering as one loop, so nothing gets copied, chased, or lost between them.
A shared inbox that reads like Linear
Email in and out, threaded conversations, assignment, internal notes with mentions, tags, and attachments. Dense, dark-first, keyboard-driven. Everything you expect from a help desk, none of the call-centre weight.
CSV export times out on large workspaces
Exporting our 12k row board just spins and fails.
Dark mode toggle resets on refresh
Every reload flips me back to light mode.
Can't invite a teammate to the workspace
The invite link 404s for anyone outside the org.
One keystroke to a Linear issue
Turn any ticket into a Linear issue in a single keystroke, with the title, description, and labels drafted for you to review. The work lands where engineering already lives.
#4821
CSV export times out
ENG-2483
CSV export times out
Status that syncs both ways, on its own
Connect your own Linear over OAuth, no key pasting. When engineering moves an issue, the ticket and the customer safe status update automatically: under review, on the roadmap, in progress, shipped.
A customer view worth sharing
Give customers a branded portal for their current and past tickets, with a published help center for self serve, so they stop emailing to ask where their bug stands.
Answer with a fix you already shipped
Ji4 surfaces similar tickets, similar issues, and duplicates as email arrives, so you reply with an existing fix instead of re-opening solved work.
Export fails above 10k rows
Resolved 2 weeks ago in ENG-2290
Automate the busywork, by your rules
A no-code rules engine handles repetitive triage. When a ticket matches your conditions, Ji4 assigns it, sets priority, tags it, or adds a note.
See how Ji4 stacks up against your current tool
Honest, factual comparisons led by the two-way Linear wedge.
Built around how your team actually works
Two ways teams put Ji4 to work, pick the one that matches yours.
How it works and what it costs
The Linear wedge in detail, and simple pricing to match.
Frequently asked questions
Simple answers about plans, billing, and your free trial.
What is customer support software?
Customer support software gives a team one place to receive, triage, and answer customer conversations, a shared inbox, help desk, and reporting. Ji4 adds a native, two-way Linear workflow so support connects directly to engineering.
What is the best help desk software for engineering teams?
For teams that run engineering in Linear, the best fit is help desk software built around that workflow. Ji4 turns tickets into Linear issues in one keystroke and syncs status back to the customer automatically.
How is customer service software different from a shared inbox?
A shared inbox is where a team answers email together; customer service software adds triage, assignment, reporting, and integrations on top. Ji4 is both, a fast shared inbox with a Linear-native support workflow.
What's the difference between customer support software and a help desk?
In practice, the two terms are used interchangeably today, and a lot of buyers search for both without meaning anything different by them. Historically, help desk leaned toward internal IT tickets while customer support software emphasized external, paying customers, but most tools, including Ji4, now cover both under one name: a shared inbox, triage, and reporting built around the customer conversation.
How is customer service software different from customer support software?
Functionally, nothing important: both describe the same category, a shared inbox with triage, assignment, and reporting for customer conversations, and vendors and searchers use the two names interchangeably. Ji4 answers to either term, and what actually sets it apart isn't the name, it's the native, two-way Linear workflow layered on top of that shared base.
What features matter for a small engineering team?
For a small, engineering-led team, three things matter more than a long feature list: a shared inbox with real assignment so nothing gets answered twice, a fast path from a ticket to a tracked issue so bugs don't get lost in a separate system, and automatic status updates back to the customer once that issue ships. Ji4 is built around exactly those three.
Can customer support software connect to an issue tracker?
It depends on the tool. Many help desks connect to an issue tracker only through a paid third-party app that syncs comments one way. Ji4's Linear integration is native and two-way: a ticket becomes a linked Linear issue in one keystroke, and status flows back to the ticket and the customer automatically as engineering moves it.
Bring support into the tools
engineering already lives in
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