Ji4The customer portal that shows real progress
No project files, no invoices, no guessing. Just live status on every issue a customer has reported, synced straight from the Linear issue your engineers are actually working.
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What is a customer portal?
A customer portal gives your customers a self-service place to submit issues, track their status, and see what's shipped, without opening an email thread or waiting on a reply. It replaces the "any update?" email with a page they can check themselves, any time.
Most portals stop at a ticket number and a status a person typed in by hand. You'll also see this kind of tool called a client portal, though that phrasing usually points at agency-style tools built around project files, invoices, and approvals, a different job than support status. Ji4's customer portal shows the truth instead: a status pulled live from the Linear issue engineering is actually working, not one someone remembered to change.
Support becomes a relay race
A customer flags a bug, then emails again three days later to ask if anyone is looking at it. Support checks with engineering, gets a one-line answer, and copies it back into the ticket. Multiply that across every open issue and a support team spends real hours a week acting as a messenger between a Linear board and an inbox, relaying status a portal could show on its own.
From reported to resolved, without a status email
The portal is the customer-facing end of the same loop that turns tickets into Linear issues.
A customer reports an issue in the portal
No support address to remember and no thread to start. A customer opens the portal and describes what's wrong, or replies on something they already reported.
One keystroke turns it into a linked Linear issue
Your team turns the report into a Linear issue in one keystroke from the shared inbox, drafted and ready to review, and it stays linked back to the portal ticket both ways.
Status flows back to the portal automatically
As engineering moves the issue through Linear, Ji4 maps its state to a clean customer-facing status (under review, on the roadmap, in progress, shipped) and updates the portal on its own.
two-way: status returns to the customer, automatically
This is the same two-way sync behind Ji4's Linear integration, it just surfaces on the customer's side of the loop too.
A customer self-service portal, not just a status page
Everything a customer can do without opening a new email or waiting on a reply.
Report a new issue anytime
No support address to remember, no email thread to start. Customers open the portal and describe what's wrong.
See live status on everything they've reported
Every current and past issue shows the same status Linear shows your team: under review, on the roadmap, in progress, shipped.
Check the help center first
A published help center sits next to the ticket list, so a question that already has an answer never has to become a ticket.
A portal that looks like yours
Branded to match your product, fast to load, and built to be used, not tolerated as a necessary evil.
Built on the same security posture as the rest of Ji4
The portal runs on the same access model as everything else in Ji4: data encrypted in transit and at rest, workspace data kept logically separate, and a customer only ever sees their own tickets.
Most portals perform a status. Ji4's has one to show.
Here is what changes once the portal is wired to the issue tracker itself, instead of sitting beside it.
A generic portal bolts a status page onto a ticket queue
- Status is a field someone updates by hand, so it lags or gets forgotten
- The portal and the engineering tracker are two separate systems, kept in sync by someone remembering to
- Customers email anyway, because the status has been wrong before
Ji4's portal is wired to the issue tracker itself
- Status comes from the same Linear issue engineering is actually moving
- Under review, on the roadmap, in progress, shipped: it updates on its own
- Nobody has to remember to post an update, ever
Already treating support tickets as product tickets? See customer support for SaaS teams for the full workflow the portal plugs into.
Frequently asked questions
Simple answers about plans, billing, and your free trial.
What is a customer portal?
A customer portal gives your customers a self-service place to submit issues, track their status, and see what's shipped, without opening an email thread or waiting on a reply. Ji4's version shows status pulled live from the Linear issue engineering is actually working, not a status someone remembered to type in.
What is a customer self-service portal?
A customer self-service portal lets customers get answers and track progress on their own: reporting a new issue, checking the status of an existing one, or searching a help center, all without contacting anyone on your team.
Is a customer portal the same as a client portal?
Not quite. "Client portal" usually describes an agency or project-management tool built around files, invoices, and approvals. A customer portal is support infrastructure: a self-service place to track the status of a reported issue. Ji4 builds for the second kind.
Does the portal show real status, or a canned message?
Real status. The portal reflects the same Linear issue your engineers are moving, mapped to a clean customer-facing state. It updates itself as the issue moves, the same two-way sync behind the Linear integration.
Do customers need a Linear account to use the portal?
No. Customers only ever see the portal and its customer-safe statuses. The Linear connection lives entirely on your side, and your customers never see your internal board.
What's the difference between a customer portal and a status page?
A status page typically reports on the health of your whole product or service, up or down, for everyone watching. A customer portal is scoped to one customer's own issues: what they reported, where each one stands, and what's shipped for them specifically. Ji4's portal is the second kind, personal progress, not a general uptime page.
What should customer portal software include?
At minimum, customer portal software should let a customer submit an issue, see its real current status without asking anyone, and get notified when that status changes, all without needing an account in your internal tools. Ji4's portal pulls that status live from the Linear issue engineering is actually moving, rather than a status a person remembers to update by hand.
Bring support into the tools
engineering already lives in
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