Ji4Linear Asks, explained
What Linear Asks does, which plans include it, and what to use when requests come from customers instead of colleagues.
Last updated: 19 July 2026
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Linear Asks is Linear's built-in way to turn a request from a colleague into a tracked issue, without anyone opening Linear directly. It's aimed squarely at internal requests: the kind of bug report, IT need, or ops question that used to live in a Slack thread and then quietly disappear.
What Linear Asks is
Asks takes a request, wherever it shows up, and turns it into a Linear issue that lands in the receiving team's Triage queue for someone to review and route. The point is to remove the manual step of retyping a request into Linear by hand.
It's explicitly built for requests from people already inside the company: a colleague flagging a bug, someone in ops asking for a data pull, an employee filing an IT ticket. It is not built around requests from paying customers, a distinction that matters for how far it goes (more on that below).
The three ways to send an Ask
Asks reaches Linear through three surfaces, each suited to a different kind of internal traffic:
- Slack: a message becomes an Ask via an emoji reaction, a slash command, an @Linear Asks mention, or automatically, depending on how a channel is configured.
- Email: each email in becomes an issue on its own, and reply threads sync both ways between the inbox and the Linear issue.
- Web forms: an Enterprise-only surface, gated behind SAML sign-in, so only authenticated employees can submit through it.
Which Linear plans include Asks
Linear Asks requires a Business or Enterprise plan. A further tier, Advanced Asks, is Enterprise-only and adds private Slack channel support, per-channel configuration, auto-creating an issue from every message in a channel (rather than requiring a reaction or mention), support for Slack across multiple workspaces, and the web forms surface.
What makes Asks work well
The strongest part of Asks is that the thread stays synced: a reply on the Slack message or the email mirrors into the Linear issue, and a comment on the issue flows back out, so the requester never has to go looking for an update. Templates can require specific fields before an Ask is created, which keeps triage from turning into a round of follow-up questions.
Requesters never need a Linear seat or account to submit an Ask or to follow its progress, which is exactly what makes it work for the wide, occasional-use audience of an entire company rather than just the team that lives in Linear day to day.
Where Linear Asks stops
Asks is built for people inside your company, and it stays inside that boundary on purpose. Linear's own documentation is explicit that email Asks is not designed to replace a frontline customer support tool, and that support-desk features such as first response time tracking are not on its roadmap.
In practice that means no customer-facing portal to check status, no SLA tracking, and no support metrics like first response or resolution time. Asks answers "get this internal request to the right team," not "run customer support."
Where Ji4 fits
When the same turn-a-message-into-an-issue workflow needs to happen for people outside the company, paying customers rather than colleagues, that's the gap Ji4 fills. A customer's email becomes a Linear issue, and status flows back to the customer automatically as engineering moves it, without anyone retyping a thread by hand.
That's also where the two products stop overlapping: Ji4 builds the support-tool layer Asks deliberately doesn't, SLAs, a customer-facing portal, and customer context attached to every conversation. See the full Linear integration for how the two-way sync works end to end.
Related reading
Linear Asks, explained FAQ
Simple answers about plans, billing, and your free trial.
Which Linear plans include Linear Asks?
Asks requires a Business or Enterprise plan. Advanced Asks, which adds private Slack channels, per-channel configuration, auto-create on every message, multi-workspace Slack, and web forms, is Enterprise-only.
Do requesters need a Linear account to submit an Ask?
No. Requesters send an Ask over Slack, email, or (on Enterprise) a web form, and never need a Linear seat to submit one or to follow its progress.
Is Linear Asks a help desk?
No. Per Linear's own positioning, Asks is built for internal requests from colleagues, not customer support. It has no customer-facing status page, no SLA tracking, and no support metrics.
What's the difference between Linear Asks and Linear Customer Requests?
Asks turns a request into a new issue; Customer Requests links feedback to issues that may already exist, and tracks who's asking and how much it matters. See the guide to Linear Customer Requests for the full breakdown.
How much does Linear Asks cost?
Linear Asks itself isn't priced separately, it comes bundled with a Business or Enterprise Linear plan rather than sold as its own add-on. Advanced Asks, the tier with private Slack channels, per-channel configuration, multi-workspace support, and web forms, is included only at the Enterprise level. Check Linear's own pricing page for current plan rates, since those change independently of what Asks itself does.
Can Linear Asks handle emails from customers?
Technically an email can create an Ask, but Linear's own documentation is explicit that Asks isn't designed to replace a frontline customer support tool: no customer-facing status page, no SLA tracking, and no support metrics like first-response time. It's built for requests from people inside your company, not paying customers. That gap, an inbox purpose-built for the customer relationship, is what Ji4 fills instead.
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