How to turn support tickets into Linear issues

Outline draft. For engineering-led teams, the hardest part of support isn't answering email, it's getting the real issues in front of engineering and keeping the customer informed afterwards.

The copy-paste tax

Most teams retype bug reports from a help desk into Linear by hand, then chase engineers for status, then update the customer manually. Every step loses context.

A one-keystroke path

The fix is a native, two-way link: turn a ticket into a Linear issue in one keystroke, and let status flow back to the customer automatically as engineering ships.